Bells of Steel Shipping Policy

2 Business Day Order Processing
Applies to most parcel orders placed on the website before 10 am PST Monday through Friday. Applies to parcel orders shipping within Canada only. Excludes freight orders, though freight orders are often shipped within this time. Please note, Bells of Steel cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.

Lost Shipping
If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement. If after 7 business days we are unable to find your order, we will ship another at no extra charge.

Buy 3 Ships Free
If you order 3 or more of these products they ship for free. If you order additional items that are not from this section, you will only be charged to ship those items that are not from this page, you will NOT be charged to ship the items selected from this page. Any items marked with the “3 Ships Free Item” qualifies for the promotion.

Free Shipping
Any product that is marked with the “Free Shipping” ships for free. If you have other items in your order that ship by freight, the free shipping item will be added to the pallet and not sent separately. Only valid in Provinces does not include territories.

Free pick up locations
There is 14 free pick up locations with more being added. If you place an order to be picked up, there is an estimated time frame of how long it will take. Your orders will be mixed on the same pallet as other Bells of Steel customers who have placed their order at the same time, please ensure you only take the items marked with your name. You will be called by the freight depot when your order arrives. You must note any missing pieces before leaving the warehouse to the freight company. If your order is not picked up within 3 days, the freight depot will begin to charge storage.

Pick up in Surrey
Bells of Steel’s main distribution warehouse is in Surrey, B.C. It is a third party warehouse, meaning it is not our warehouse, nothing is on display and orders cannot be placed on site. Your orders will be ready 2 business days after being placed. Bring your receipt and order provide the workers your order number.

Free continental USA shipping
Orders shipping to the USA take 3-4 weeks on average. They are sent to a freight depot in Blaine, WA and will be then be shipped to you using a variety of freight carriers and UPS. If your order is less than $300 we will often ship with UPS direct to Canada. There is no tax or duty on any USA orders placed.