Bells of Steel Shipping Policy

2 Business Day Order Processing
Applies to most parcel orders placed on the website before 10 am MST Monday through Friday. Applies to parcel orders shipping within Canada only. Excludes freight orders, though freight orders are often shipped within this time. Please note, Bells of Steel cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.

Lost Shipping
If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement. If after 7 business days we are unable to find your order, we will ship another at no extra charge.

Free Shipping
Any product that is marked with the “Free Shipping” ships for free. If you have other items in your order that ship by freight, the free shipping item will be added to the pallet and not sent separately.

Free pick up locations
There is 13 pick up locations with more being added all the time. Due to rising shipping costs and terminal fees there is a minimum order of $600 to qualify for pick up, other than at our Calgary warehouse and a $100 flat pick up fee to smaller cities. If you place an order to be picked up, there is an estimated time frame of how long it will take. You will be called by the freight depot when your order arrives. You must note any missing pieces before leaving the warehouse to the freight company. If your order is not picked up within 3 days, the freight depot will begin to charge storage.