Shipping Policy

Proudly Shipped
from Calgary and Toronto

Bells of Steel runs our own 30,000 sq foot warehouse with our own employees out of Calgary, Alberta and a brand new 15,000 sq ft warehouse in Woodbridge, ON.

Our warehouse staff have become masters of packing and shipping over the years. Most of our products come pre-packaged in high-grade durable cardboard, with reinforced straps to help prevent damage and losses while in transit.

We also have warehouses in Carson, CA and Indianapolis, IN so if you’re from America please visit https://www.bellsofsteel.us/

Carriers

We use a combination of local couriers, UPS, Canada Post and day and ross for our shipments. Your order may ship by one of these, even if at checkout it states another carrier. Please note we can ship smaller products to P.O. boxes, but most of our products (such as barbells/racks) are outside of Canada post’s size limits and you will need to provide an alternate address.

If you live in the territories we will have to get you a manual shipping quote for your order.

Same or Next Day Shipping

Our team works hard to maintain 1-day order processing. When you order from us, you can count on your order being shipped the same or the next business day.

During peak season (November-January) we aim to maintain same or next day shipping but high order volumes can result in an additional delay of 1-2 business days.

Hold Order Requests

At your request, we will hold your order up to a maximum of two weeks from the day it is placed.

This means that your order will be marked as “paused” in our fulfillment system and will not resume processing until the day before you want it shipped. Requests for holding orders for more than 14 calendar days will not be accommodated.

Please note that while your order’s fulfillment is paused, item(s) can continue to sell out. If you do not want to risk your item(s) going out of stock, we encourage you to not request that your order be placed on hold.

Lost Items

If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement.

If after 14 business days we are unable to find your order, we will ship another at no extra charge or refund you in full.

International Shipping

We ship internationally to France, Germany and the United Kingdom — place your order online and select your country in the dropdown menu during checkout.

International orders ship via UPS Worldwide Expedited Standard (2 – 5 business days processing time), with customs/duty charges, tax, or other additional charges being covered by the customer. Money-Back Guarantee is not included for international orders.

SHIPS FROM CALGARY & TORONTO