Bells of Steel Shipping Policy

2 Business Day Order Processing
Applies to most parcel orders placed on the website before 10 am MST Monday through Friday. Applies to parcel orders shipping within Canada only. Excludes freight orders, though freight orders are often shipped within this time. Please note, Bells of Steel cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.

Lost Shipping
If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement. If after 7 business days we are unable to find your order, we will ship another at no extra charge.

Free Shipping
Any product that is marked with the “Free Shipping” ships for free. If you have other items in your order that ship by freight, the free shipping item will be added to the pallet and not sent separately.

Free pick up locations
There is 13 pick up locations with more being added all the time. Due to rising shipping costs and terminal fees there is a minimum order of $600 to qualify for pick up, other than at our Calgary warehouse and a flat pick up fee to smaller cities. If you place an order to be picked up, there is an estimated time frame of how long it will take. You will be called by the freight depot when your order arrives. You must note any missing pieces before leaving the warehouse to the freight company. If your order is not picked up within 3 days, the freight depot will begin to charge storage.

Backorders
If you’ve ordered a product marked as “backordered” we try to provide estimated time of arrivals, however; these are often wrong due to factors outside our control. If you do not wish to wait for a back ordered product we will refund you at any time. If you have ordered multiple products including back ordered items to one of our free pick up locations (not including Calgary) in most cases we will wait for the back ordered product to arrive before shipping the whole order.

Remote locations and territories
Our shipping is setup as a flat rate across Canada, however, in certain circumstances we reserve the right to add additional shipping to remote communities as well as the territories. In general this applies to the Northwest Territories, Nunavut and the Yukon. If we need to charge extra shipping we will contact you with a quote and can refund your order in full if you do not wish to pay the extra charges.