Bells of Steel General Warranty
When it comes to warranty, our number 1 goal is to keep you happy and be fair. Below you will find a general outline of our warranty policy.
Bells of Steel guarantees to the original consumer that the Bells of Steel products listed below will be free of defect for the period of time specified below from the time of purchase unless otherwise noted on the product. All warranty claims are will be assessed in a case by case scenario.
Parts and product replacement due to manufacturer defects, shipping will be provided by Bells of Steel. In warranty cases, the cost of shipping will be passed on to the customer.
|Structural Welds||Limited Lifetime Warranty*|
|Frames||Limited Lifetime Warranty*|
|Upholstery and Grips||90 Day Warranty|
|Wheels||90 Day Warranty|
|Wood Items||90 Day Warranty|
|Medicine balls||6-month Warranty**|
|Pins, handles, cables, pulleys||90 Day Warranty|
|Xebex Cardio Warranty||5 years frame warranty | 2 years parts|
* Warranty void on any product which has been damaged through negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding a Bells of Steel product where a customer is not satisfied will be reviewed on a case-by-case basis.
**Warranty is void if the product is abused by repeated impact on a rough, aggregate surface or from slamming the product on the ground from overhead.
***Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, or excessive dropping with iron plates, and similar usage). Any specific issues regarding a Bells of Steel product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.
Warranties on products not manufactured by Bells of Steel are subject to the specific products manufacturer warranty. Details of which can be found on the manufacturer’s website.