USA
Shipping
Our team works hard to maintain 10-day order processing but with the evolving logistical situation, it can take up to 2 weeks in some cases. This applies to most parcel orders placed on the website before 10 am MST Monday through Friday. Large,
Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders.
If you live in a rural area and the website does not provide you with any shipping information please contact us and we will be able to provide you with a manual shipping quote.
We use a combination of local couriers, UPS, Canada Post, and Day & Ross for our shipments. The shipping quote will be based on the weight of the products and the location.
Here’s how you can get an accurate shipping quote:
- Add products to your cart
- Once you click “add” you’ll see an option to click view your cart
- Enter your province and postal code and an accurate shipping price will be displayed.
*If your order is over 250lbs and/or 20 packages you might not see a shipping price displayed. If that is the case you will have to contact us for a manual shipping quotation.
If you live in a remote area and your order is over 250lbs and/or 20 packages you might not see a shipping price displayed. If that is the case you will have to contact us for a manual shipping quotation.
When orders are shipped via UPS, they can be shipped as multiple packages. If you enter your tracking number onto the UPS website you will see a section labeled “Other Packages in this Shipment”. There you will be able to see the other packages tracking numbers, and where they currently are in transit.
Our freight couriers will either try to reach you via email or try calling to schedule a delivery. If you are not home to receive your UPS package, packages will normally be left on your doorstep or in a safe place that is out of sight at the driver’s discretion.
Please fill out the form on our Contact Us page with all your relevant information, and someone from our customer care team will be able to change your shipping address or any other information that is required to be changed.
Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are attached to your order (like the Packing List). If you confirm that you’re missing items, use the form on the Contact Us page and provide the supporting documents and pictures. We will communicate with the carrier and begin a search for your missing items. If your item is determined to be lost, here’s our Lost Shipping Policy.
Orders
Our showroom is currently closed due to the surging Covid-19 cases and the Covid variants. Our reopening date is still to be determined but we will do so when we feel our customers and staff are safe. To see our products in action please visit the Bells of Steel YouTube page.
Yes, you can pick up your order.
If you are in Calgary, please follow these instructions to pick up your items.
The current shipping time for in-stock orders is about 1-2 weeks. If you do not see any tracking information after the 1-week mark please contact us and we will look into the delay for you.
In most cases yes you can make a change to your order up to the point of getting a tracking number. In some cases, your order might already be loaded onto the truck but shipping information had not yet been given, in those cases; we unfortunately cannot add anything to your order.
Products
The best way to know when products are back in stock or their stock schedule is to check out our In-Stock page. Our mailing list is sent stock notifications, so they are usually the first ones to know when our stock arrives. Join our mailing list at the bottom of this page, to be notified of our latest stock drops and pre-orders.
All our tubing is 2.3″ x 2.3″, 60 x 60 mm, and 5/8” holes, our attachments are designed to fit our products perfectly. If you are buying an attachment and have another brand’s rack, please make sure their tubing is 2.3″ x 2.3″, 60 x 60 mm, and 5/8” holes.
Our products are made all over the world. We look at how we can get our customers the best quality product at the best prices we can. Products that are manufactured in China and Vietnam are by hand-picked manufacturers that adhere to our quality specifications.
Our In-Stock page is constantly updated to show what we currently have in stock or what is soon to come in. To be notified of stock updates sign up to our mailing list and you’ll be the first to know of pre-orders and stock drops.
Refunds
For product returns, simply pack up your items (preferably in the original boxes) and send us an email that you would like to return the item. We will send you a shipping label. Then just drop the item at your closest freight or package carrier. Once the goods are received, we’ll refund you in full, return shipping will also be included in most cases.
Please allow up to 7 business days for your refund to be processed. If you do not see your refund by the 7-day mark please contact us and we will look into the issue.
Please contact us if you would like to choose in-store credit instead of a refund. You will receive an email from customer service with a promo code that you can then use towards your next purchase. Promo codes can be applied at checkout.
Your courage and devotion to our country do not go unnoticed. To show our appreciation, we offer a year-round 5% discount for all Bells of Steel products. To receive the discount please visit our Military and First Responders page